When can I call Storables and the Customer Service Department? Our Customer Service Department is available Monday-Friday 8.00AM – 5.00PM Pacific Time. You can call us at 866.227.0092 and the first available Customer Service Specialist will assist you. The Customer Service Department is closed during all major holidays.
How do I modify my order? Please contact customer support or by phone at: 866.227.0092 to inquire about your changing you order. If the order has not yet shipped, we will be happy to make any changes. If the order has shipped, the changes must be made as a merchandise return.
How do I track my order? You will receive an order confirmation via e-mail once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been processed and shipped. This confirmation will include the tracking number for your package.
How quickly will I receive my order? All in stock items are shipped within 1 business days after your order is placed. All orders are shipped from our warehouse in Portland, Or. Please visit our Shipping Policy page for more detailed answers to your shipping questions.
What if the item I ordered is unavailable? If we are out of stock on an item that you've ordered, you will be notified as soon as possible via e-mail or phone. Any changes will be reflected in your order total as well as your shipping confirmation.
What forms of payment do you accept? Storables.com currently accepts American Express, Discover, Visa, and MasterCard. We do not accept checks, cash, or money orders at this time.
How will my package be shipped? We ship the majority of our orders via UPS. UPS requires a physical address for delivery (No APO/FPO or P.O. boxes). Please contact us for possible use of other shipping methods and visit our Shipping Policy page for more information.
Where do you ship to? At this time we can only accept web orders with shipping and billing address within the United States. Please contact us for possible use of other shipping methods and visit our Shipping Policy page for more information.
What is your return policy? Please visit our Return Policy page for our complete return policy.
Please Note: We do not refund shipping and handling charges.
What does the truck icon mean? Some items we offer for sale on Storables.com are bulky or heavy, which are assessed an over-sized fee by the shipping companies. The truck icon: denotes additional handling applies to these items. The only way to avoid these additional handling charges is to make an in-store purchase. Click here more information on our retail locations.
Why are some items only available for in-store purchase? Some items we display on Storables.com are only available for in-store purchase due to their size and/or weight. These items are either too large to ship via UPS, or too costly. beneath the price denotes these items. The only way to purchase these items are to make an in-store purchase. Click here more information on our retail locations.
What is "Buy More & Save"? Some items may have "Buy More & Save" directly under the Add-to-Cart button. Savings may be availible if you purchase a large quantity in any amount (such as save 10% if you buy 48 or more). This means you would recieve that savings on 48, 53, or 110. Or, savings may be only be received if you purchase an exact quantity (such as save 10% if you buy 8, or 15% if you buy 16). In this example, you would receive the discount at quantity 8, but no savings on quantity 9-15, and again at quantity 16.
How soon does the refund appear on my credit card? Once your package has been received at Storables.com, your refund will be processed within 5 business days. Your credit or refund back to your credit card account may take up to a week to show on your account after our receipt of the return. Please visit our Return Policy page for our complete return policy.
M–F 8:00AM–5:00PM PST
3250 NW Yeon Ave Ste W12
Portland, OR 97210