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Storables FAQ

When can I call Storables and the Customer Service Department? We're available Monday-Friday 8:00AM – 4:00PM Pacific Time. Please call 866.227.0092 and the first available Customer Service Specialist will assist you. The Customer Service Department is closed on weekends and most major holidays.

How do I modify my order? Please contact customer support or call us at: 866.227.0092 to inquire about your changing your order. If the order has not yet shipped, we will be happy to make any changes. If the order has shipped, the changes must be made as a merchandise return.

How do I track my order? You will receive an order confirmation via e-mail once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been processed and shipped. This confirmation will include the tracking number for your package.

How quickly will I receive my order? All in stock items are shipped within 1-2 business days after your order is placed. All orders are shipped from our warehouse in Portland, OR.  Please visit our Shipping Policy page for more detailed answers to your shipping questions.

What if the item I ordered is unavailable? If we are out of stock on an item that you've ordered, you will be notified as soon as possible via e-mail or phone. Any changes will be reflected in your order total as well as your shipping confirmation.

What forms of payment do you accept? currently accepts PayPal, American Express, Discover, Visa, and MasterCard.

How will my package be shipped? We ship the majority of our orders via UPS. UPS requires a physical address for delivery (No APO/FPO or P.O. boxes). Please contact us for possible use of other shipping methods and visit our Shipping Policy page for more information.

Where do you ship to? At this time we can only accept web orders with shipping and billing address within the United States.

What is your return policy? Please visit our Return Policy page for our complete return policy.

Please Note: We do not refund shipping and handling charges unless the item was delivered to you damaged or defective.

What does the truck icon mean? Some items available on are bulky or heavy, which are assessed an over-sized fee by the shipping companies.  The truck icon: Oversize Product Notice  denotes additional handling applies to these items. . Click here more information on our retail locations to avoid any shipping charges.

Why are some items only available for in-store purchase? Some items we display on are only available for in-store purchase due to their size and/or weight.  These items are either too large to ship via UPS, or too costly.  beneath the price denotes these items.  The only way to purchase these items are to make an in-store purchase.  Click here more information on our retail locations.

How soon does a refund appear on my credit card? Once your package has been received at, your refund will be processed within 7 business days. Your credit or refund back to your credit card account may take up to a week to show on your account after our receipt of the return.  Please visit our Return Policy page for our complete return policy.


M–F 8:00AM–5:00PM PST

3250 NW Yeon Ave Ste W12

Portland, OR 97210