Toll Free 866.227.0092 M–F 9AM–5PM PST
For your convenience, any purchases made in-store or at Storables.com can be returned either by shipping the merchandise to Storables.com, or returning in-store:
Return Shipping Method:
Any items purchased either online or in-store, in new condition can be returned for any reason within 30 days of purchase/delivery, with the exception of custom cut pieces of closets and shelving The original form of payment will be credited the merchandise total (plus applicable tax) for the returned items. Please contact us immediately if your order arrived damaged by email, or phone at: 866.227.0092
Please note: Your refund will not include original shipping charges. To expedite the return process, please fill out the back of your original order summary included with your shipment. If you do not have this form, on a note inside the package, please include your:
Order Number (if known)
Returned merchandise should be well packed (step by step guide provided by UPS.com here) and shipped via a traceable method to:
3250 NW Yeon Ave
Portland, OR 97210
Please note: You are responsible for return shipping charges. Return shipping costs can be avoided by returning to any of our store locations.
Any items purchased either online or in-store, in new condition can be returned for any reason within 30 days of purchase/delivery. Custom closets cut to your specifications are typically non-returnable. Simply bring the merchandise back to any of our store locations with your original store receipt or online order summary. The original form of payment will be credited the merchandise total (+ applicable tax) for the returned items.
Items returned without a receipt or online order summary will be refunded via a store credit at the lowest selling price within the last 90 days.
Damaged or Incorrect Merchandise:
Storables and Storables.com guarantees all our products will arrive in new condition. If your order arrives damaged, or otherwise not as described, please contact us. We will work to resolve the issue.
Return Shipment Terms and Conditions:
Refunds will be credited to the original form of payment within 1 week of receiving your returned merchandise.
Storables is not responsible for items damaged in return shipping. We recommend shipping via a traceable & insured method (such as UPS or FedEx). We will contact you immediately if any items are returned to us damaged.