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Free Shipping on orders over $79
Free Shipping Over $79

Shipping Policy


UPS Standard Shipping Times

Merchandise TotalStandard DeliveryExpedited Delivery
$0.00 - $14.99 $8.95 $37.50
$15.00 - $24.99 $9.95 $50.00
$25.00 - $39.99 $10.95 $75.00
$40.00 - $54.99 $12.95 $100.00
$55.00 - $69.99 $13.95 $125.00
$70.00 - $78.99 $14.95 $150.00
$79.00 - $98.99 - Free - $200.00
$99.00 - $199.99 - Free - $250.00
$200.00 and above - Free - 60% of total

* Shipping Methods: uses UPS (United Parcel Service) and USPS (United States Postal Service).  "Standard Delivery" rates do not apply to orders shipped to Hawaii or Alaska.  UPS requires a physical address for delivery (No APO/FPO or P.O. boxes). Please contact us for possible other shipping methods to these locations. 

Additional Shipping: Some items are bulky or heavy and require an additional over-sized fee.  The truck icon:   denotes that additional shipping applies to these items on a per item basis.  

In-store only items: Some items are only available for in-store purchase due to their size, weight, or packaging.    is shown beneath the price to denote these items.  

Order processing and delivery time:We want you to receive your order quickly. All in-stock items are shipped within 1 business day, and are shipped from Portland, OR.  Please see the map above to estimate "standard delivery" times based on your delivery location.

Address Corrections / Returned Shipments:If you entered an incorrect shipping address at checkout, please contact customer support by email or call us at 866.227.0092. If your order hasn't shipped, we'll gladly adjust the address for you. If it has been shipped, we recommend you use UPS's My Choice service. Click here for details (UPS my charge a fee for this service).  Any package we receive back will be processed as a return, in accordance to our return policy.  Any package altered mid-shipment by will be charged a $20 fee. 

Tracking Information/Order Status Updates:You will receive an order confirmation via e-mail once your order has been received.  In addition, you'll recieve a shipping confirmation e-mail once we ship your order. This confirmation will include the tracking number for your package.  If you don't this message, please check your spam/junk mail folder. If you cannot find it, please contact customer support by email or 866.227.0092.

APO/FPO & P.O. Boxes: We do not ship to APO/FPO or P.O. boxes. Please call our Customer Service Team at 866-227-0092 for alternate shipping options.

Canada / International Shipping: We only accept web orders within the United States. Please call us at 866-227-0092 for possible use of other shipping methods.

Sales Tax: is based in the beautiful state of Oregon, a sales tax-free state.  We do, however, charge applicable sales tax for orders shipped to any WA state address.  You may be responsible to report any out of state purchases and pay applicable sales tax in accordance to your local state tax laws. 

Damaged Merchandise: If any part of your order arrives damaged, please contact us immediately.  You must contact us within 7 days to begin a damaged/missing merchandise claim.  We will file a claim with the shipper and begin the process to replace the damaged items. We may ask you to provide us a description or photograph of the damage and/or the shipper may inspect the items as part of the claim process.

Phone: 866.227.0092

M–F 8:00AM–5:00PM PST

3250 NW Yeon Ave Ste W12

Portland, OR 97210