For your convenience, any purchases made in-store or at Storables.com can be returned either by shipping the merchandise to Storables.com, or returning in-store:
Return Shipping Method:
Any items purchased either online or in-store, in new condition can be returned for any reason within 30 days of purchase/delivery. The original form of payment will be credited the merchandise total (+ applicable tax) for the returned items. Please contact us immediately if your order arrived damaged by email, or phone at: 866.227.0092
Please note: Your refund will not include original shipping charges. To expedite the return process, please fill out the back of your original order summary included with your shipment. If you do not have this form, on a note inside the package, please include your:
Order Number (if known)
Returned merchandise should be well packed (step by step guide provided by UPS.com here) and shipped via a traceable method to:
3250 NW Yeon Ave
Portland, OR 97210
Please note: You are responsible for return shipping charges. Return shipping costs can be avoided by returning to any of our store locations.
Any items purchased either online or in-store, in new condition can be returned for any reason within 30 days of purchase/delivery. Simply bring the merchandise back to any of our store locations with your original store receipt or online order summary. The original form of payment will be credited the merchandise total (+ applicable tax) for the returned items.
Items returned without a receipt or online order summary will be refunded via a store credit at the lowest selling price within the last 90 days.
Cash returns over $100 will be processed via a refund check, mailed from our corporate office with 14 days of the return.
Damaged or Incorrect Merchandise:
Storables and Storables.com guarantees all our products will arrive in new condition. If your order arrives damaged, or otherwise not as described, please contact us. We will work to resolve the issue.
Return Shipment Terms and Conditions:
Refunds will be credited to the original form of payment within 1 week of receiving your returned merchandise.
Storables is not responsible for items damaged in return shipping. We recommend shipping via a traceable & insured method (such as UPS or FedEx). We will contact you immediately if any items are returned to us damaged.
Frequently asked questions — Returns:
My order arrived with a damaged item. Will I be responsible for return shipping? No, if there is damage to your order please contact us. We will file a claim with the shipper and begin the process to replace the damaged items. We may ask you to provide us a description of the damage and/or the shipper may inspect the items as part of the claim process.
How do I exchange an item? “Exchanges” are handled as returns. In the meantime, feel free to place a new order for the item(s) you are looking for. This way your new order can be processed without delay, and your original order will be refunded when the items are received.
How will I know when my item will be delivered? Please view this map provided by UPS with shipping estimates. Storables.com ships all orders from our headquarters in Portland, Oregon.
What is my tracking number? Storables.com will email you your tracking information when the order ships. It will be sent from “Storables.com” with the subject line “Your Storables Order—Shipping Confirmation”. If you have not seen this message, please check your spam/junk mail folder. If you cannot find it, please contact customer support by email or 866.227.0092.
I just placed an order, and need to make a change/cancel. How can I do this? Please contact customer support by emailor 866.227.0092 to inquire about your changing you order. If the order has not yet shipped, we will be happy to make any changes. If the order has shipped, the changes must be made as a merchandise return.
I realize I entered my shipping address incorrect. How do I change that? Please contact customer support by email or 866.227.0092. If your order has not yet shipped, we will adjust the address. If it has been shipped, we recommend you sign up for UPS My Choice. Click here for details. Any package we receive back will be processed as a return, in accordance to our return policy.
*Return policy updated 2/13/13, and applies to all orders placed 2/14/13 and later. Orders placed prior to 2/14/13 are covered under our previous return policy, located here.
M–F 9:00AM–5:00PM PST
3250 NW Yeon Ave Ste W12
Portland, OR 97210