Frequently Asked Questions
What if the item I ordered is unavailable? If we are out of stock on an item that you've ordered, you will be notified as soon as possible via e-mail or phone. Any changes will be reflected in your order total as well as your shipping confirmation.
What forms of payment do you accept? Storables.com currently accepts American Express, Discover, Visa, and MasterCard. We do not accept checks, cash, or money orders at this time.
When can I call Storables and the Customer Service Department? Our Customer Service Department is available Monday-Friday 8.30AM – 5.00PM Pacific Time. You can call us at 866.227.0092 and the first available Customer Service Specialist will assist you. The Customer Service Department is closed during all major holidays.
How do I modify my order? We are sorry but once an order has been shipped we are unable to make any modifications to the order including cancellations. If you need further help with an issue, please call our Customer Service Department at 866-227-0092 during office hours.
How do I track my order? You will receive an order confirmation via e-mail once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been processed and shipped. This confirmation will include the tracking number for your package.
How quickly will I receive my order? All in stock items are shipped within 2 business days after your order is placed. Storables.com does not ship on Saturday, Sunday, or any United States National Holiday. UPS ground items may take 7–10 days to arrive depending on the ship-to location, however most packages arrive within 3–5 days of ship date. If an item you order is not in stock you will be notified as soon as possible by e-mail or phone.
How will my package be shipped? Within the United States, we ship via UPS.
Please Note: Items requiring an over-sized carton will incur an increased shipping charge.
Where do you ship to? At this time we ship within the United States only. We cannot deliver to APO/FPO or P.O. boxes.
What is your return policy? You may return your order within 30 days of its arrival when accompanied by a copy of your sales invoice. Please repack the item(s) you are returning in the original carton. Include a copy of your sales invoice with the return form on the back filled out. Pack the item(s) carefully so it will not be damaged during shipping. Storables.com is not responsible for receiving products damaged that were not reported as damaged during the return process. Custom Closets and shelving cut to your specifications is typically non-returnable.
Please Note: We do not refund shipping and handling charges.
How do I return a purchase? You may return your Storables or Storables.com purchase at any of our retail locations. Follow the instructions on the invoice included with your package. Pack and securely seal merchandise with the original packing materials. Include the completed return form on the back of your invoice with your return/exchange. Affix the pre-printed return address label to a suitable shipping carton and send via UPS, our recommended shipper. A 15% re-stocking fee will be charged if item is not packaged accordingly. The re-stocking fee is waived for items returned to any one of our retail locations.
If you use your own method of shipping your return, Storables.com suggests you use a carrier that provides tracking information so that you can confirm that we have received your package. Storables.com is not responsible for packages it has not shipped.
How soon does the refund appear on my credit card? Once your package has been received at Storables.com, your refund will be processed within 2 business days. Your credit or refund back to your credit card account may take up to a week to show on your account after our receipt of the return.
What do I do for an exchange? If your order arrives damaged, defective, or just wasn't what you thought it should be, we will gladly exchange the item(s) for you. Please contact us immediately so we can process your exchange as quickly as possible. We will need your sales invoice number and preferred method of exchange when you call.
M–F 9:00AM–5:00PM PST
3250 NW Yeon Ave Ste W12
Portland, OR 97210